Customer Success Intern | Fall 2025
Understory
At Understory are shaping the future of experiences. We are powering experience creators and professionals with an all-in-one software platform crafted for their specific business and industry. We are passionate about minimize the hassle of administration and helping the experience creators doing what they do best; being out on their experience with customers.
We are building the technical and transactional control point for the tours, activities and experiences. By getting ownership of that control point, we aim to develop Holdbar into a multi-product company around experience commerce, -marketing and financial services.
We want to work with the most driven and reflective talent out there. Our culture is based on three key values which is ambitions, freedom and action. In a culture where we reach for the stars, we want to work with a very high level of trust and flexibility, with a constant shared bias towards action. Towards making things happen and executing on our vision, with quality and speed. Find more information about our internships right here.
Short job description
From more or less day one, you will do active onboarding and service while helping us with product discovery and building a strong product for our customers.
Responsibilities
- Customer onboarding
- Customer support
- Ad hoc task
Qualifications
- Experienced communicator, preferably in Danish and English
- Strong organizational skills and the ability to prioritize tasks in a busy work environment
- Ability to work independently and take initiative
- A proactive approach to identifying and solving problems
Benefits
- The internship is unpaid, however with good possibility for at part time or full time job after your internship
- Opportunity for personal growth through new challenges and experiences in a professional environment
- Access to mentors who can provide guidance and career advice
- Beers on Fridays
Why join us?
Impact: Play a key role in shaping the future of a rapidly growing company in the experiences industry.
Growth: Be part of a startup with strong backing and ambitious goals, offering significant opportunities for personal and professional development.
Culture: Join a team of passionate, driven individuals who are committed to making a difference in the world of experiences.
Questions?
Do you have questions to the position, please out to our Customer Success Lead, Anders Kofoed Hansen on akh@understory.io.
Questions about Holdbar as a workplace and our values goes to our Head of People and Culture, Nina Amdneh on nina@understory.io.
- Department
- Internships
- Locations
- Aarhus Office
About Understory
At Understory, we want to help experience hosts grow their businesses with a better digital foundation.
Understory is a B2B SaaS startup founded by two experienced tech founders with more than 10 years of experience from the tourism and hospitality industry and backed by renowned investors.
Customer Success Intern | Fall 2025
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