We are shaping the future of experiences, and believe in a world where Stories > Stuff. We do it by building a world-class software platform that is both simple and powerful, with all the tools you need to run an experience business.

Understory helps experience hosts and businesses spend less time on admin, showcase their events, and reach more guests efficiently. From creation to management and growth, we help hosts turn passion into profit. So they can focus on doing what they love: Giving people the experience of presence and meaningful memories.

We want to work with the most driven and reflective talent out there. Our culture is based on ambitions, freedom and action. In a culture where we reach for the stars, we want to work with a very high level of trust and flexibility, with a constant shared bias towards action. Towards making things happen and executing on our vision, with quality and speed.

About the job

Understory is expanding on the international scene and we are obsessed with delivering world-class onboarding and operational service to our customers. With that in mind, we are looking for a full-time colleague dedicated to customer success, and passionate about our customers and their experience business.

We know that we have built a platform that can benefit the target audience and experience creators in Europe. We still need to ensure that we are highly effective in helping them get started and get the most value out of the platform as quickly as possible. Additionally, we need to be ready and 'on call' whenever a customer encounters problems and needs assistance.

As an onboarding specialist, you are able to work in a structured and efficient manner, and you can quickly familiarize yourself with insights into our business, product, customers, and market. From more or less day one, you will be expected to do active onboarding and service while helping us with product discovery and building a strong product for our customers.

What we expect as a baseline to grow:

• Fluent in English to support our international growth
• Ambition—both personally and on behalf of the company and brand you represent
• Open-mindedness and self-reflection
• Eagerness and directness, balanced with friendliness and empathy
  

Key Responsibilities:

• Customer onboarding
• Customer support (chat, mail and phone)
• Ad hoc tasks

What we expect from you

Our candidate most likely has a background in onboarding customers. Your education is not important, but we expect you to feel at home and in flow when navigating various software products and to become an Understory superuser within a few weeks.

Our current team consists of 3 people, which gives you the perfect chance to help set high ambitions and join the journey as we set the bar high and deliver next-level onboarding- and operational service to our customers.

We embrace an "office-first" philosophy, valuing the synergy that comes from working together in person. Therefore, we anticipate your presence in the office at least four days a week.

Qualifications:

• Experienced communicator in English
• Strong organizational skills and the ability to prioritize tasks in a busy work environment
• Ability to work independently and take initiative
• A proactive approach to identifying and solving problems

What we offer

We provide a work environment where ambition, autonomy, and trust are fundamental values, granting you the opportunity to truly make a meaningful impact.

• A supportive team with fun and talented people
• Flexibility to work on-site preferred Copenhagen , but Aarhus is also an option.
• Unique learning from close collaboration with various roles
• Great social events
• The possibility to make a change in the experience industry! 💚

Looking forward to receiving your application - do not hesitate to reach out if you have questions.

Startdate & deadline

We hope you are able to start as soon as possible, and will be conducting interviews on an ongoing basis - don't hesitate to send in your application. 

Questions?

Reach out to Anders Kofoed, Customer Success Lead on AKH@understory.io